Shipping policy
SHIPPING POLICY
Last Updated: June 2026
Welcome to RayCor Hardware. We are committed to delivering your order safely, efficiently, and professionally throughout South Africa.
1. DELIVERY AREAS
RayCor Hardware currently delivers throughout South Africa using trusted third-party courier partners.
Certain remote, high-risk, or outlying areas may attract additional delivery charges or extended delivery times.
Should a delivery location fall outside our courier service areas, we reserve the right to cancel the order and issue a full refund.
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2. ORDER PROCESSING
Orders are processed during normal business hours:
Monday – Friday: 08:00 – 17:00
Orders placed on weekends, public holidays, or after business hours will be processed on the next business day.
All orders are subject to stock availability.
In the event of stock shortages, RayCor Hardware may:
• Offer a substitute product;
• Partially fulfill the order;
• Delay dispatch;
• Refund the unavailable item.
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3. DELIVERY TIMEFRAMES
Estimated delivery times:
• Major Centres: 1–3 business days
• Regional Areas: 2–5 business days
• Remote Areas: 3–10 business days
These delivery times are estimates only and are not guaranteed.
RayCor Hardware shall not be liable for delays caused by:
• Courier operational issues;
• Weather conditions;
• Road closures;
• Load shedding;
• Strikes;
• Civil unrest;
• Public holidays;
• Events beyond our reasonable control.
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4. SHIPPING FEES
Shipping charges are calculated during checkout.
Free shipping promotions may apply from time to time and are subject to specific promotional terms.
RayCor Hardware reserves the right to amend shipping rates without prior notice.
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5. DELIVERY ADDRESS ACCURACY
Customers are solely responsible for providing accurate delivery information.
If incorrect delivery details are supplied:
• Additional courier charges may apply;
• Delivery may be delayed;
• The parcel may be returned to us.
Any additional shipping costs resulting from incorrect information will be for the customer's account.
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6. RISK AND OWNERSHIP
Ownership of goods transfers to the customer once payment has been received in full.
Risk in the goods transfers to the customer upon successful delivery to the delivery address provided during checkout.
Proof of delivery obtained by the courier shall constitute evidence of successful delivery.
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7. INSPECTION OF GOODS
Customers are encouraged to inspect parcels immediately upon delivery.
If visible damage is present:
• Note the damage on the courier's delivery record where possible;
• Take photographs before opening the parcel;
• Notify RayCor Hardware within 24 hours.
Failure to report visible damage within 24 hours may affect any claim investigation.
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8. DAMAGED OR LOST PARCELS
If a parcel is lost or damaged in transit:
• The customer must notify RayCor Hardware within 48 hours of the expected delivery date.
• An investigation will be opened with the courier company.
Claims may require:
• Photographs;
• Proof of purchase;
• Packaging evidence;
• Written statements.
No replacement or refund will be issued until the courier investigation has been completed.
RayCor Hardware reserves the right to repair, replace, or refund affected products at its discretion and subject to applicable consumer protection laws.
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9. HIGH-VALUE SHIPMENTS
Certain high-value orders may require:
• Additional verification;
• Signature on delivery;
• Identity confirmation;
• Additional insurance charges.
RayCor Hardware reserves the right to delay dispatch pending security verification.
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10. FAILED DELIVERIES
A delivery attempt may be deemed unsuccessful if:
• Nobody is available to receive the parcel;
• Access is restricted;
• Delivery information is incorrect;
• The customer cannot be contacted.
Additional delivery attempts may incur extra charges.
Returned parcels may be subject to re-delivery fees.
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11. RETURNS, CANCELLATIONS AND SHIPPING COSTS
11.1 Order Cancellations Before Dispatch
Customers may cancel an order before it has been dispatched for a full refund, subject to any payment processing fees that may have been incurred.
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11.2 Order Cancellations After Dispatch
Once an order has been dispatched, shipping and delivery costs become non-refundable.
Where a customer cancels an order after dispatch, RayCor Hardware reserves the right to deduct all courier and delivery costs already incurred from any refund due.
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11.3 Refused Deliveries
If a customer refuses delivery without lawful cause, RayCor Hardware reserves the right to deduct:
• Original shipping charges;
• Return shipping charges;
• Reasonable administrative costs associated with processing the returned shipment.
These amounts will be deducted from any refund due.
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11.4 Incorrect Delivery Information
Customers are solely responsible for providing accurate delivery information.
Where a parcel is returned due to incorrect, incomplete, or outdated delivery information supplied by the customer, the customer shall remain liable for:
• Original shipping costs;
• Return shipping costs;
• Re-delivery costs, where applicable.
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11.5 Failed Delivery Attempts
If delivery cannot be completed because:
• No person is available to receive the parcel;
• Access to the property is restricted;
• The customer cannot be contacted using the supplied contact details;
• Delivery instructions are insufficient;
the customer may be liable for any additional courier charges incurred.
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11.6 Refund Calculations
Where a refund is approved for a returned order, RayCor Hardware reserves the right to deduct all courier costs already incurred, including:
• Outbound shipping costs;
• Return shipping costs;
• Packaging costs;
• Reasonable administrative processing costs.
Example:
If an order totals R1,100 consisting of:
• Products: R1,000
• Shipping: R100
and the parcel is returned due to customer fault, RayCor Hardware may refund the product value less all courier and handling costs already incurred.
If return shipping costs exceed the original shipping charge, the additional amount may also be deducted from the refund.
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11.7 Special Order and Custom Products
The following products may not be cancelled, returned, or refunded once ordered, unless required by law:
• Special-order items;
• Custom-cut materials;
• Custom-made products;
• Products sourced specifically at the customer's request;
• Products modified according to customer specifications.
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11.8 Inspection of Returned Goods
No refund will be processed until returned goods have been received, inspected, and approved by RayCor Hardware.
Returned items must be received in their original condition, unused, and in their original packaging where reasonably possible.
RayCor Hardware reserves the right to reduce or decline a refund where returned goods show signs of use, damage, alteration, misuse, or missing components.
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12. BULKY, HEAVY AND OVERSIZED ITEMS
Certain products including, but not limited to:
• Cement;
• Building materials;
• Steel products;
• Long pipes;
• Fencing products;
• Large electrical items;
• Heavy equipment;
may require special freight arrangements.
Shipping charges displayed during checkout may be estimates only for these products.
If actual courier costs exceed the standard calculated shipping charge, RayCor Hardware reserves the right to contact the customer for approval of the additional shipping amount before dispatch.
Should the customer decline the revised shipping quotation, the order will be cancelled and a full refund will be issued.
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13. FORCE MAJEURE
RayCor Hardware shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including:
• Natural disasters;
• Floods;
• Fires;
• Pandemics;
• Government restrictions;
• Civil unrest;
• Transport disruptions;
• Utility failures;
• Courier network interruptions.
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14. DELIVERY DISPUTES
Any delivery dispute must be reported within 7 calendar days of the recorded delivery date.
Failure to report within this period may result in the claim being declined.
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15. CONSUMER PROTECTION
Nothing in this Shipping Policy limits any rights afforded to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation.
Where this policy conflicts with applicable law, the law shall prevail.
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16. CONTACT DETAILS
RayCor Hardware
31 Island Street
Deneysville
Free State
South Africa
Phone: 067 903 5326
Email: raycor.bargainbox@gmail.com
Business Hours:
Monday – Friday
08:00 – 17:00
For all shipping-related queries, customers are encouraged to contact RayCor Hardware directly before opening a courier dispute.